This Privacy Policy explains how Auto Charge Pros, a trade name of NVA Remodeling LLC ("Auto Charge Pros," "we," "us," or "our"), collects, uses and shares information when you visit our website, request an estimate, communicate with us or use our residential electrical services.
This policy applies to information collected through AutoChargePros.com and related online service-request tools used by Auto Charge Pros.
01
Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
- name
- service address
- email address
- phone number
- project description
- requested service
- vehicle or EV charger information
- availability or scheduling information
- photos of electrical panels, garages, rooms, devices or other project areas
- documents or attachments you submit
- information contained in emails, texts or other communications with Auto Charge Pros.
Photos submitted for estimates may show portions of your home, electrical equipment, vehicles or property. Please submit only information reasonably necessary for us to evaluate your project.
Service and Customer Records
When you become a customer, we may also maintain:
- estimates and quotes
- project notes
- scheduled appointments
- work orders
- invoices
- payment status
- permit or inspection information
- equipment information
- warranty or service-history information
- communications related to the project.
If payment processing is handled by a third-party provider, payment information may be processed by that provider according to its own privacy practices.
Website and Device Information
Depending on the website tools enabled, we may automatically receive information such as:
- IP address
- browser type
- device type
- operating system
- referring page
- pages viewed
- approximate location derived from IP address
- date/time of website visits
- interactions with website forms or buttons
- cookie or similar technology identifiers.
02
Jobber and Service Request Forms
Auto Charge Pros uses Jobber for certain customer-service functions, which may include estimate/request forms, customer relationship management, scheduling, quotes, jobs, invoices, communications and uploaded project photos.
When you submit information through a Jobber-powered request form, that information may be transmitted to and processed by Jobber on behalf of Auto Charge Pros so we can respond to and manage your service request.
Examples can include:
- name
- address
- phone number
- email address
- project information
- uploaded photographs
- communications
- scheduling information.
Jobber maintains its own privacy and security practices. Information processed through Jobber is also subject to Jobber's applicable privacy terms.
03
How We Communicate With You
If you provide your phone number or email address, Auto Charge Pros may use that information to respond to your request, discuss an estimate, coordinate scheduling, provide project updates, arrange inspections or communicate about work you requested.
Submitting a service request does not mean that you have agreed to unrelated promotional messages unless you separately consent to receive them.
04
How We Use Your Information
We use information for purposes such as:
- responding to estimate and service requests
- evaluating electrical projects
- preparing quotes
- communicating about requested services
- scheduling work
- obtaining or coordinating permits and inspections
- completing electrical services
- providing customer support
- maintaining project and service history
- processing invoices and payments
- administering workmanship or equipment-related warranty matters
- operating and improving the website
- measuring website performance
- preventing misuse or fraud
- complying with legal, tax, licensing and regulatory obligations
- protecting the rights, property or safety of Auto Charge Pros, customers or others.
05
When We Share Information
Auto Charge Pros does not sell personal information for monetary consideration.
We may disclose information when reasonably necessary to service providers that help operate the business, such as:
- Jobber and customer-management/service-request providers
- website hosting or technology providers
- email and communication providers
- payment processors
- accounting or bookkeeping providers
- analytics providers, if enabled
- permit or inspection authorities when information is required for a project
- utilities when coordination is required for electrical service work
- professional advisers such as attorneys or accountants.
These providers may process information only as necessary for the services they provide, subject to their agreements and applicable privacy practices.
We may disclose information when required by law, court order, subpoena or governmental request, or when reasonably necessary to protect legal rights, safety or property.
06
Cookies and Website Analytics
The website may use cookies or similar technologies for website functionality, security, analytics and performance measurement.
07
Affiliate and Product Links
Auto Charge Pros may publish recommendations for EV charging equipment or related products. Some product links may be affiliate links, meaning Auto Charge Pros may earn a commission if you purchase through the link.
Clicking an external product link sends you to a third-party retailer or manufacturer. That third party may collect information according to its own privacy policy and cookie practices.
Affiliate relationships are disclosed clearly near applicable product recommendations. The Store page keeps its own visible disclosure near its product recommendations.
08
Maps and Third-Party Content
The website may include maps, embedded content, external links or other tools provided by third parties. When you interact with those features, the provider may receive information such as your IP address, browser information or interaction data according to its own privacy practices.
Examples may include:
- Google Maps
- Jobber forms
- external product retailers
- social media links.
09
External Websites
The Auto Charge Pros website may link to third-party websites, including charger manufacturers, retailers, government permitting resources, social media platforms and other external services. Auto Charge Pros does not control the privacy practices of those third-party websites.
Review the privacy policy of the external website before submitting personal information there.
10
How Long We Keep Information
Auto Charge Pros retains information for as long as reasonably necessary for the purposes described in this policy, including responding to service requests, maintaining customer/project records, supporting warranties, meeting accounting or tax obligations and complying with legal requirements.
Retention periods can vary depending on the type of record and whether you become a customer.
11
Data Security
Auto Charge Pros uses reasonable administrative, technical and organizational measures appropriate to the nature of the information we maintain.
However, no website, email system, cloud platform, wireless transmission or electronic storage system can be guaranteed secure in every circumstance.
12
Your Privacy Requests
You may contact Auto Charge Pros to ask about personal information we maintain about you, request that inaccurate information be corrected or request deletion of information where appropriate.
We will respond to privacy requests consistent with applicable law and legitimate business, accounting, warranty, legal and recordkeeping requirements.
Contact: Service@AutoChargePros.com and 571-293-0373.
13
Marketing Communications
Auto Charge Pros primarily uses contact information to respond to service requests and manage customer projects. If promotional communications are introduced, this policy and applicable consent processes should be updated accordingly.
14
Children's Privacy
The Auto Charge Pros website and residential electrical services are intended for adults seeking home electrical services and are not directed to children under 13. We do not knowingly seek to collect personal information directly from children under 13 through the website.
If Auto Charge Pros learns that information was submitted by a child without appropriate authorization, contact information can be used to request deletion.
15
Business Changes
If Auto Charge Pros or NVA Remodeling LLC is involved in a merger, sale, financing, reorganization or transfer of business assets, information associated with the business may be transferred as part of that transaction, subject to applicable legal requirements.
16
Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, vendors or legal obligations change. The effective date at the top of this page identifies the currently published version.
17
Contact Auto Charge Pros About Privacy
Auto Charge Pros
A trade name of NVA Remodeling LLC
Aldie, Virginia
Email: Service@AutoChargePros.com
Call or Text: 571-293-0373